Elder abuse can take many forms, but is legally defined in Massachusetts as physical, emotional, sexual, or financial exploitation of residents age 60 and older. It also includes neglect by a caretaker for failing to provide essentials such as food, clothing, and shelter.
Specialists say the number of abuse reports is rising as the population ages and more elders, particularly those who are frail, remain at home instead of moving to a nursing facility.
The true extent of abuse in Massachusetts and nationwide is difficult to pinpoint, but a recent New England Journal of Medicine review estimated that 10 percent of the elder population has suffered abuse. Abusers are most likely to be adult children or spouses who struggle with substance abuse and mental or physical health problems, the review concluded.
Michael Woronka, chief executive of Action Ambulance Service in Wilmington, said emergency medical service workers typically have not been trained to hunt for signs of trouble in a household when responding to calls. Woronka, a 30-year veteran of the industry, operates ambulance services in a large swath of Eastern Massachusetts, including Essex, Middlesex, and Suffolk counties, and in Berkshire County in the western part of the state.
“This training [by Ryan] is causing us to pause now,’ he said, “and forcing us to say we need to be open to the more social and psychological side of the situation.”
Concerned that the scope of elder abuse and neglect may be larger than reported — specialists say fear and shame often keep elders from speaking up — Ryan recently increased training sessions for EMTs, police, and firefighters to help them spot signs of trouble.
Too often, Ryan said, her office has found that emergency calls for injuries from seemingly routine trip-and-fall accidents turn out to be cases of elder abuse perpetrated by a family member.
“When you peel back what happened,” Ryan said, “the fall happened when they were punched, kicked, or pushed.”
Often elders feel trapped in such dangerous situations, said Betsey Crimmins, a senior attorney at Greater Boston Legal Services, who specializes in elder abuse cases. Crimmins said elders may be afraid to speak up for fear their son or daughter, who might take them to medical appointments, will be prosecuted, and the parent will end up in a nursing home.
Crimmins launched an elder abuse prevention task force in 2014. She and other specialists assumed elders would most urgently seek rescue from financial exploitation.
“When we asked the elders in the meeting [about what they needed help with], they all said opioids, and my eyebrows shot up,” Crimmins said. “They identified an issue no one in the room thought to touch.”
Over and over, they heard about adult children who were addicted to opioids moving back with their parents and dealing drugs out of the house.
Crimmins said several groups in Massachusetts, including local councils on aging and law enforcement, are working on creative approaches to address elder abuse. But she said the services are too fragmented and lack a central entry point to connect them.
Alice Bonner, secretary of the state’s Executive Office of Elder Affairs, said her agency is working to address that issue.
The agency is “proactively taking steps to prevent and reduce elder abuse by partnering with protective service agencies and other partners in law enforcement, health care, elder services, financial services, and other sectors to protect vulnerable elders who are living in the community,” she said in a prepared statement.
The agency recently hired a new regional manager for its protective services program to upgrade and standardize training for workers, according to elder affairs officials. It also is working to reduce the length of time it takes to investigate suspected abuse cases, a source of chronic complaints, and to improve the hot line for the public to report abuse.
Kay Lazar can be reached at kay.lazar@globe.com.